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devops quality

Building the Quality Inn

Building Quality In integral part of moving to a DevOps culture, at least according to the State of DevOps 2016. But what exactly does that mean?
Sure, the report cites Deming, in particular

 “Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.”

And while the concept is not new, and seems to make sense at least at an ideological point of view, what in practice would it look like? This was what Matthew Santon Rutherford, the Quality Guild Doctor at IAG asked me.

He also mentioned that when people spoke of ‘Building Quality In’ it immediately conjured up this image of a run down motel somewhere remote, with a pink flamingo sign, swaying slightly in the wind.  We laughed and played around with this image for a while, adding an empty swimming pool and trying to imagine what each room might look like and who its customers might be.

I dedicate this series of “Building Quality INN” blog posts to Matthew, who has forever burned this image in my mind. What would your version of Quality Inn look like? Do you have a picture that might represent it? Please share !

By Anne-Marie Charrett

Anne-Marie Charrett is an internationally recognized expert in software testing and quality engineering.
She keynotes at international conferences on the topic of Quality, Coaching, and Leadership.
Ex-Head of Engineering at Tyro Payments where she transitioned testers to a quality coaching model
Consultant on Quality Engineering, developer of the quality operating model. Invented and rolled out a consulting model for quality engineering.
Consulting across FinTech, Media, Government, Insurance, Banking & Telco Sectors
Creator and Lecturer of Enterprise Software Testing course at UTS Australia. Co-developed a coaching model aiming to transfer testing skill and know-how using the Socratic method.
B.Eng (Hons) Electronic Engineering (I really am a quality engineer!)
Based in Sydney, Australia works – internationally.

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