Category Archives: insight

The fine art of being precise

Jon Bach this morning wrote a post about how we need to be precise in our thinking. Thank you Jon, its a lovely honest piece with lots of wisdom.  But it got me thinking how sometimes precision can let us down too.

For instance, we can get fooled into thinking that being precise always matters. There are many situations where vagary(what a wonderful word!) is incredibly useful.

When my husbands asks me how my day was, I don’t reply with “What do you mean by day?”, instead I typically respond with ‘fine’ or something equally inane.  What’s important here is not the precision of the question or even the precision of the answer. My husband’s not that interested in my day at all but it’s his way of asking “are you ok?”.  My answer though perhaps a little short, is important too, though it’s not really the answer that matters, its the tone of my answer that he’s listening out for.

You see this vagary in software teams that work closely together.  Over time, these teams have developed their own language and don’t feel the need to question every definition. Team members pick up cues from body language and follow unwritten rules without much thought. I see this ability to follow such rules without question as a way of building trust. Often teams that work together for a while just ‘know’. They’ve built up a certain amount of tacit knowledge which doesn’t need to be openly discussed.

Unfortunately many of us have, at one point in time, worked in situations where this culture (for want of a better word) is not so healthy. I worked in one such company where open questioning was implicitly discouraged to the point where a developer worked on the wrong story for a whole iteration. I’ve seen many a tester battered and torn from attempting to pull down those unwritten walls of silence and ambiguity.

But what’s  important here is we recognise that in certain situations its appropriate for us to be loose in our language. In fact, I often hold off from being precise especially if I’m new to a team or client. Instead, I sit and listen, waiting for ambiguity to bubble up and emerge. This intentioned act of silence allows me to witness rather than be told where implicit assumptions may fester.

So while being able to be precise  is an important testing skill, another important one is the ability to identify when and where precision is most required, and when and where we can allow ourselves to be a little more accommodating.

 

 

Scientia potentia est

“Knowledge is power”

Jerry Weinberg cites courage as the most important trait in a tester. Quoting Kipling, Jerry says testers need to “keep your head when all about you are losing theirs and blaming it on you.”

But I see a another type of courage at play in software testing. Testers are foremost learners. Through enquiry,they learn about a system. The information they gather facilitates many kinds of decision making from releasing to designing new features.

Observe great testers and you will discover an insatiable desire to learn more, not only about the product, but the world around us, often incorporating what they learn into their testing.

For many of us, discovering that our learning is within our control and within our means, can itself be a road of discovery. It takes courage to start that journey, but it also take courage to continue along its path.

Young Luke Skywalker found the ‘Force’ early on in life. Yoda helped him connect with that power, but even then, he needed guidance and a reminder to ‘Use the Force’ when up against the evil Empire.

Some of us need that reminder now and then. We know we have the ability to learn, and we know of its power, but we forget to use it. Especially when things get tough.

“Knowledge is power”

When things don’t go the way you want, when the pressures of daily life cloud your ambitions and goals, it can be easy to lose site of learning. Here’s what I’ve discovered though, through focusing on learning in these times you gain great strength.

Will the actual knowledge you learn help you succeed? Perhaps. What really counts is that through learning comes power in the form of ownership and self belief. You may not be able to control the situation at hand, but through being open to and owning your learning, you regain a sense of control and a sense of focus.

So when the dog bites, when the bee stings and when you’re feeling sad, remember there is solace in learning. It’s not only as an escape, or way of learning how to deal with the situation, but helps you take ownership and responsibility over the next step. Who knows, learning may be the just the ticket you need to recharge those batteries, giving you the juice to continue on your journey or perhaps, dump it for a different destination.

This post was first published on medium. Mauri Edo tweeted about it recently and I’ve decided to post it here too because I like it so much. 

Are you Serious?

Are you serious?

Seriously, how serious are you about testing? Lets presume you study the craft of testing. Does that make you a serious tester?

If you answer yes to this question, congratulations. You are on your way to becoming a serious tester. Now ask yourself this question:

“Do you take yourself seriously?”

If you want to be taken seriously about testing, you need to take yourself seriously. Note the difference here. Taking yourself seriously is much larger than being a serious tester.

Taking yourself seriously means you avoid behaviour and thinking such as:

“I will put myself down in front of others to make them feel better about themselves”
“I resort to behaving childishly when placed in pressure situations”
“I hand over power in order to avoid conflict”
“I feel like a fake even though my actions demonstrate otherwise”

I know this, because its only recently I realised that I haven’t been taking myself so seriously.

When you stop speaking to yourself in such a way and start taking yourself seriously, a wonderful thing happens. You start to believe in yourself. In fact, you have to. You owe it to yourself to do so.

I’ve discovered a new strength in this self belief. It means I have courage and strength to stand up for what I want. In doing so, I give myself the respect and honour for all the hard work I have put in.

So, let me ask the question again: Do you take yourself seriously?

Expression epitomised in Rage comics following a David Silverman interview of Fox News by Bill O’Reilly